Customer Service Representative

Burlingame, CA 94010

Post Date: 04/20/2018 Job ID: dbb36283-dd6a-4f21-a1b7-7e408af8755f Industry: Customer Service Pay Rate: 55000 - 65000
Our client in in Burlingame, CA is looking for someone who possesses strong customer service and management skills!

> Direct Hire opportunity

> $55-65K, doe

> Burlingame, CA

> Day Shift (will be working OT)

Duties:

* Initiates, maintains and develops direct contact with customers before, during and after the sales process.

* Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).

* Receives customer requests and documents.

* Takes action to solve customer problems in accordance with published Customer Service guidelines.

* Updates Customer Relationship Management system with status of customer interaction, returned materials issues and additional information as needed.

* Records and reports the status of parts returns, parts damaged, replacements, sales orders and delivery schedules.

* Maintains records of damaged parts, delivery schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

* Works with customers to receive accurate account of parts failures and provides reports to management.

* Work with the quoting team to provide quotes and delivery schedules based on forecasts.

* Work closely with our end customer and our direct customers to understand the needs of both.

* Escalate and resolve potential supply issues to our customer in a proactive manner.

* Managing Technicians on Production Floor

Requirements:

Experience within manufacturing/semiconductor industry

* Experience within Machine shops is a plus

* A Background in customer service, managing accounts, client interface

* Experience with supply chain and production planner

* B.S. Or higher preferred

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