Customer Service Order Specialist

Customer Service Order Specialist

  • Contract To Hire
  • Casa Grande, AZ
  • Job ID: 163628
  • Pay: $23.00/hr

Balance Staffing

To Apply for this Job Click Here

At Balance Staffing you are more than a resume. Let us help you achieve your career dreams. 

We are seeking to hire a Customer Service Order Specialist to support our client in Casa Grande, Az. Our client Products are designed and manufactured with the belief that the company positively impacts the use of one of earth’s greatest resources, water. Rooted with the team player spirit, encouraging self-development and growth, and promotes a safe and healthy work environment for all of its employees.

WHAT THE ROLE ENTAILS:

  • Answer questions for customers and outside sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs. 
  • Prepare Returned Goods Authorizations and Credit Requests.
  • Process credit card payments
  • Provide customer support through knowledge of our products and their applications.
  • Respond to inbound sales calls.
  • Maintain effective communication flow among customers (both internal and external to the company), management, and outside sales representatives.
  • Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer’s purchase order, generate and check order acknowledgements, email to customer.
  • Prepare and follow up on quotations to customers.
  • Follow-up on orders which require special handling, fabrication, or purchased parts by communicating/discussing with the appropriate/relevant parties’ i.e. the Customer, ISR, ASM, OM. 

EDUCATION and/or EXPERIENCE:

  • High school diploma or GED
  • Two years of experience in Customer Service, with data entry or order taking work experience related in the following industries: construction, commercial, and manufacturing and 1-year business or related certificate from college or technical school is preferred, or equivalent combination of education and experience.

ADDITIONAL ELIGIBILITY REQUIREMENTS:
 

  • Strong order entry skills
  • Ability to use Windows Office programs.
  • Keyboarding skills of 35 wpm.
  • Professional phone manners.

 
ADDITIONAL INFORMATION: 

  • Must successfully complete all applicable pre-employment screenings. I.e., background check, drug screening, physical and/or employment verification as required, etc. 

 
JOB LOCATION: 

  •   Casa Grande, Az

SHIFTS AVAILABLE: 

  • Day shift 8:00 Am – 5:00 PM Monday-Friday. OT as needed. 

JOB TYPES: 

  • Full-Time, Contract-Hire

PAY: 

  • $19.00-$23.00 DOE 

BENEFITS: 

  • Dental insurance 
  • Health insurance 
  • Vision insurance 

WORK LOCATION: 

  • In-Person 

 
Apply now and one of our recruiters will reach out to you! 
Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law. 

 

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