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Job Title: Customer Service Rep

Type of Role: Contract to Hire

Shift / Hours: 8-5 or Flexible depending on needs

Location: Cibolo, TX

Hourly Range: $18

We are looking for a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have at least 3 years of experience in customer service and a strong background in data entry and handling purchase orders (POs). This role requires excellent communication skills, reliability, and the ability to effectively manage customer inquiries and transactions.

Role and Responsibilities:

Key Responsibilities:

• Provide exceptional customer service by addressing customer inquiries, concerns, and requests in a timely and professional manner.
• Accurately enter and process data, including purchase orders (POs), into our system.
• Locate and track purchase orders, ensuring timely and accurate fulfillment.
• Communicate effectively with customers and team members, maintaining a positive and professional demeanor.
• Resolve customer issues and escalate complex problems to appropriate personnel as needed.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction and address any order discrepancies.

Requirements:

• Minimum of 3 years of experience in a customer service role.
• Proven experience in data entry and handling purchase orders (POs).
• Reliable with strong organizational skills and attention to detail.
• Excellent communication skills, with the ability to speak English fluently.
• Ability to manage multiple tasks simultaneously and work efficiently in a fast-paced environment.
• Demonstrated problem-solving abilities and a customer-focused approach.

Apply now and one of our recruiters will reach out to you!

Balance Staffing is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.

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