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Job Title: Desktop Support Technician

Type of Role: Contract to Hire
Shift / Hours: 8:30 am 5:00 pm
Location: Milpitas, CA
Hourly Range: $26- $27 

1st level support for 100 end users in a mix of office and manufacturing settings. Responsible for installing, testing, monitoring, upgrading, maintaining, and troubleshooting a variety of computer systems. Responsible for account creation and maintenance. Assists staff by investigating issues related to hardware, software, and network connectivity. Occasional network and server related tasks, as needed. Relies on knowledge and experience to complete tasks. Works under general supervision for task prioritization and goal setting but is responsible for managing and keeping track of day-to-day tasks and other projects. Responsible for maintaining inventory of deployed and available systems. Works with users and IT team to prioritize support requests, to quickly resolve the most critical issues.

Role and Responsibilities:

• Ability to work both in a team environment and independently as needed, handle multiple tasks, meet deadlines, and stay organized in a fast-paced, rapidly changing work environment.
• Excellent oral and written communication skills, ability to interact with employees of all levels, including managers and directors.
• Available to work after hours, weekends, and holidays as needed.
• Technically proficient in operating and troubleshooting Microsoft Windows OS.
• Virus and malware prevention, removal, and mitigation.
• Understanding of PC hardware maintenance and troubleshooting techniques.
• Ability to perform basic server maintenance, such as replacing failed drives.
• Experience with CAT5e cabling installation.
• Understanding of network technologies including DNS, DHCP, VPN, VLAN, routing, and TCP/IP.

Skills and Experience:

• Minimum of 2 years relevant experience.
•   Bachelor’s degree preferred. 

Perks and Benefits:

While working as a Balance Staffing Associate, you will be able to take advantage of weekly pay, optional medical benefits, paid sick leave, and state-specific retirement saving options in accordance with state or local law.

Apply now and one of our recruiters will reach out to you!

Balance Staffing is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.

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