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Job Title: Customer Service Supervisor

Type of Role: Contract to Hire

Shift / Hours: Day Shift

Location: Hayward, CA

Hourly Range: $20-$25/HR

As our Customer Service Supervisor, you come with a customer service background to primarily assist in supervising Customer Service Representatives within our centralized customer support team. You’ll provide support and ongoing communication between our internal teams and the customer to deliver the right product at the right time and for the right price to ensure a long-term partnership is established between our customer. Reporting directly to the Regional Customer Service Manager, you will oversee and coordinate essential functions within our centralized customer support team.

Role and Responsibilities:

• Assist sales with billing and pricing questions or research. May include filing and scanning      
• Billing, payroll approval
• PO approval, new item reviews
• Sage purchasing work instruction review
• Cost reviews – work with Project Managers on price setting or recommending

Skills and Experience:

Required

• Strong people-oriented manager with experience overseeing teams
• Willing to learn the business and contribute to continuous improvement of our team
•  Proven ability to interface in a collaborative, professional and solutions-oriented manner      
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail

Preferred

• Associates degree
• 2-3 years of experience in customer service, sales/marketing or administrative support roles
• Proficient in MS Office Suite (Word, Excel and PowerPoint) to create professional invoices, quotes, pivot tables, and presentations. Ability to use search tools (i.e., Google) for research or vendor sourcing projects
• Experience using an ERP like Sage, Oracle/NetSuite and/or SAP
• Ability to manage time and priorities independently in a fast-paced environment

Perks and Benefits:

While working as a Balance Staffing Associate, you will be able to take advantage of weekly pay, optional medical benefits, paid sick leave, and state-specific retirement saving options in accordance with state or local law.

About the Company:

Originally founded in Silicon Valley in 1952, we’ve been a private, family owned and operated business since 1969. We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging

Apply now and one of our recruiters will reach out to you!

Balance Staffing is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.

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