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Job Title: Program Adminstrator
Type of Role: Contract to Hire
Shift / Hours: 1st Shift
Location: Newark , CA
Hourly Range: $24- $28
Job Purpose:
The Program Administrator will assist in managing the business relationship between assigned customer and the manufacturing facility to ensure that customer expectations are met and/or exceeded. This person will also help in managing customer backlog to meet required on time delivery, resolving AR issues, driving E&O resolution and reporting key business indicators. The Program Administrator will be processing customer RMA(s) Order Entry and change notices. This person must understand contractual obligations by all parties and ensure that they are fulfilled (e.g. payment, delivery, inv, etc).
Nature of Duties/ Responsibilities:
- Interacts with customers, company sales and/or service representatives and handles a variety of pre-sales or post-sales service functions.
- Updates databases with status of returned materials issues and accounts for returned inventory.
- Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
- Ensure service information accessible by sorting and filing documents/forms.
- May schedule field service repair calls.
- Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
- Support the business relationship between assigned customer(s) and the manufacturing facility ensuring that Customer Expectations are met and/or exceeded.
- Support the Program Manager in commercial management of customer(s) including product margin, product pricing (Price effectively, Inventory Re-valuation), Excess & Obsolete Material issues, Accounts Receivable Issues, with the customer.
- Understand the customer(s) contract terms and its implications on the order process.
- Manage the customer(s) backlog/demand and work with planning to ensure proper MRP/DRP runs.
Education & Experience:
- Bachelor’s Degree in related field preferred
- 1-2 years customer service experience
- Excellent communication skills to develop and maintain proactive customer interaction
- Must be able to work independently & quickly while under pressure in a fast paced environment
- Demonstrated leadership skills and ability to multitask
- Proficient in Microsoft Office (Word/Excel/PowerPoint)
- Team Player
This is an ITAR facility and applicant must be a US Citizen or a lawful permanent resident.
Perks and Benefits:
While working as a Balance Staffing Associate, you will be able to take advantage of weekly pay, optional medical benefits, paid sick leave, and state-specific retirement saving options in accordance with state or local law.
About the Company:
Our client is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader who provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors.
Apply now and one of our recruiters will reach out to you!
Balance Staffing is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.